1. DSICP - Distributed Support Implemenation Committee Plan
2. TSAC Published Minutes
3. Recent TTUG Sessions
4. Home User Support Guidelines

Key Helpdesk information

1. Magic Helpdesk System (must use IE 5 or higher)
2. Sample Helpdesk Service Level Agreement (SLA)
3. Magic Helpdesk Training
4. Assigning Tickets to Telecommunications and Networking
5. Using the Bat Phone

1. Ordering New Wire-drop (Tech Guide Chapter 3)
2. Ordering Port Acviation (Tech Guide Chapter 4)
3. NIC Compatibility
4. Machine Naming Conventions (Tech Guide Chapters 6 and 7)
5. IP addressing (Tech Guide Chapter 5)
6. Ordering DNS entries
7. Filing a helpdesk ticket for Telecommunications and Networking
8. IP Multicast and the Gigabit Core Project

1. Windows 2000 and Active Directory information
2. Macintosh OS information

1. Security position documentation presented to TSAC
2. CALEA - Communications Assistance for Law Enforcement ACT

1. Portal Presentation of Feb 20, 2002
2. ADA Policies for website accessibility

1. Meeting Maker 8.5.1