Help Desk Knowledge Base
- Scheduled Network Maintenance Dates
- Recognize "ISU Credit Union" Scam
Illinois State University has recently been the target of phishing emails which have the subject line, "Update Your Account." Learn how to recognize these phishing scams.
- Firefox 3 incompatible with WebVPN
Firefox 3, which was released on June 17, 2008, is incompatible with WebVPN. When Firefox 3 users log in to WebVPN, they see only a blank, white screen.
- Have questions about Blackboard?
The Overview of Blackboard includes information on how to access Blackboard, and provides suggestions on resolving log in and quiz problems.
- Fixed Ad-Aware Plus for Faculty/Staff
A new, fixed version of Ad-Aware Plus is available for download. If your version of Ad-Aware Plus fails when checking for new definition updates, download and install the fixed version of Ad-Aware Plus.
- Spam Quarantine Service Now Available
ISU is dedicated to helping you fight spam. The new spam quarantine service traps suspected spam emails and prevents them from being delivered to you. Read about it in the spam quarantine overview.
- uPrint Available for Mac OS X 10.5
uPrint Pharos software is now available for Mac OS X 10.5. Download the software to print to any of the uPrint stations located around campus.
- Never Send Your Password In Email
Illinois State University was recently hit by a batch of phishing scam emails. Don't fall for it. Learn to recognize "ILSTU TEAM" phishing scam emails. - Automatic removal of email in Trash
A new email service will be implemented during the week of March 24, 2008. To help you manage unwanted email in your Trash, this new service will automatically remove email that is 30 days old (or older) in your Trash folder on the campus mail server. - Browse Help Desk Knowledge Base A-Z
Browse a complete list of articles and answers in the Help Desk Knowledge Base using the new A-Z web page. - View Older News
Search to find answers and information on technology at Illinois State University. Or browse a list of all articles in the Help Desk Knowledge Base.
- Understanding the importance of your ISU email account
- How can I delete all email in my Inbox?
- Configuring Thunderbird with typical mail settings
- Configuring Thunderbird with WebVPN mail settings
- Configuring Outlook 2007 with typical mail settings
- Exchange
- Overview of the Exchange calendar
- Exchange FAQ
- Outlook/Entourage/OWA Feature Comparison
- Understanding the "Exchange calendar only" option
- Understanding the "Exchange calendar and email" option
- Mobile Computing
- Overview of wireless access at Illinois State University
- Configuring "isunet" wireless access on Windows XP using MS-PEAP
- Configuring "isunet" wireless access on Windows Vista using MS-PEAP
- Connecting to "isunet" wireless on Mac OS X 10.5
- Connecting to "isunet" wireless on Mac OS X 10.3 and 10.4
- Updating McAfee VirusScan 8.5i virus definitions (DAT)
- Opening a shared calendar in Outlook Web Access (OWA)
- Sharing your calendar in Outlook 2003/2007
- How to scan your computer with VundoFix
- How can I delete all email in my Inbox?
- Profiling social websites like MySpace and Facebook
- Registry fix for Windows Vista to map network drives
- Opening a shared calendar in Outlook 2003/2007
- Adding a delegate to your calendar in Outlook 2003/2007
- Opening a shared calendar in Entourage 2004/2008
- Cisco VPN Client
- McAfee VirusScan
- Map Network Drives - Windows Vista Fix
- Map Network Drive Utility
- Spybot Search & Destroy
- FileZilla
- Ad-Aware 2007 Free
- Firefox
- Thunderbird
- Adobe Acrobat Reader
