Archived News - Help Desk

Win an iPod Nano or an Xbox 360 by participating in CyberSecurity Month! Come back each week to maximize your chances to win. Read over the Help Desk articles and take the weekly quiz. Security is everyone's resposibility.

State of Illinois Ethics training is mandatory for all full-time emplyees and graduate assistants at Illinois State University. Student workers are also required to complete a hard copy version of ethics training if they have not already done so.

Most Blackboard problems can be resolved by installing the latest version of Java, clearing your browser cache, and making sure you accept all Java security certificates.

Residential Computer Consultants (RCCs) are available to help students prepare for ResNet registration. Sign up for an appointment at one of the ResNet start-up locations.

Peer-to-peer (P2P) is blocked in residence halls, over wireless, and on iSpot Ethernet ports. Exceptions are available if you have a legitimate need. Read about the P2P block.

After logging in to WebVPN with Firefox, you may get a blank, white page. Read these instructions to work around the problem.

The Office 2007/2008 file formats (docx, xlsx, and pptx) are the new standards on campus. If you use an older version of Microsoft Office, we recommend installing either the Compatibility Pack for Windows or the XML Converter for Mac.

Decide how your name should appear in online and printed university directories. Display your middle name, middle initial, a different first name, or another preference.

We recommend all iPhone Exchange users sync calendar and mail (instead of calendar only) because meeting invitations are delivered as emails. The Exchange instructions for iPhone now reflect this recommendation.

Wireless changes are now complete on campus. Students, faculty, and staff should connect to "isunet;" visitors to the University can log in to "isu-guest;" and anyone can access "isu-public" in Milner Library. Read about the changes to wireless.